Investing in new lab equipment—whether it’s a digital mill, scanner, sintering oven, or 3D printer—is a big decision for any dental lab. While product specs and pricing often drive purchasing choices, there’s another factor that can make or break your experience: post-purchase support.
We believe that purchasing equipment should feel like entering a partnership—not just a transaction. That’s why our equipment support goes far beyond the manufacturer’s warranty to provide real, personal guidance based on actual lab experience.
Here’s what sets AMS equipment support apart—and why our labs trust us with their most important technology decisions.
We Don’t Just Sell It—We Use It Every Day
Unlike many distributors who simply resell dental lab equipment, AmericaSmiles is a full-service operation. Our Chicago-based design and milling center actively uses the same systems we offer to our network. From UP3D mills and scanners to NextDent 3D printers and sintering ovens, our techs are in the trenches using this equipment to fulfill real-world casework every day.
This gives us a practical, hands-on understanding of how the equipment performs—and how to troubleshoot it when needed. Whether you need setup guidance, CAM software tips, or help resolving an issue, you’re talking to someone who’s been there, not just reading from a manual.
Better Warranty Protection Through Negotiation
AmericaSmiles works directly with manufacturers to ensure that the warranties and service agreements offered to our network are truly lab-friendly. This includes:
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Extended warranty terms on select machines
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Priority access to replacement parts
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Direct coordination with the manufacturer on your behalf when needed
We advocate for our labs at every step and push for terms that reflect your daily realities—so you’re not left navigating warranty limitations on your own.
Personalized Support—Not Call Centers
Our support team is made up of real technicians, designers, and digital workflow experts who are familiar with your business and equipment. When you call AMS for help, you’re not waiting on hold for a generic customer service rep. You’re talking to someone who understands how a misaligned scan or milling delay affects your ability to deliver cases—and who can help resolve it fast.
We also offer virtual support through screen sharing, phone consultations, and even pre-recorded walkthroughs if you need a quick tutorial on a specific task.
Real-World Support Scenarios
Here are just a few examples of how AmericaSmiles has supported labs beyond the standard warranty:
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A lab in Ohio experienced consistent tool breakage while using their new mill. AMS techs walked them through spindle speed adjustments and proper burr selection—solving the issue without needing to send the unit in for service.
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A new customer in Florida needed help calibrating their sintering oven to match the shade outcomes they were getting from their zirconia discs. An AMS team member helped them fine-tune their sintering parameters and shared best practices for coloring and cooling.
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After a scanner software update caused compatibility issues, one of our techs remotely connected to a lab’s system, rolled back the update, and reconfigured their settings to keep cases on track—without any downtime.
These aren’t rare exceptions. This is our standard.
Frequently Asked Questions (FAQs)
What if I don’t know which equipment is right for my lab?
Our team provides consultation based on your current workflow, volume, and future goals. We can recommend one piece of equipment or an entire bundled solution.
How fast can I get help if something goes wrong?
We aim to provide same-day support whenever possible. Our team is based in the U.S. and works during business hours to assist labs in real time.
Do I need to be a member of the AmericaSmiles Network to get support?
Equipment buyers automatically receive support through AMS. Network members often receive additional perks like preferred pricing on materials and faster service response.
Is training included with my equipment purchase?
Yes. We offer onboarding, training videos, and remote assistance to help your team hit the ground running.
When you purchase equipment through AmericaSmiles, you’re gaining a partner that understands your workflow, stands behind your investment, and is ready to help you grow. Our approach to equipment support is built on experience, trust, and a genuine commitment to your lab’s success.
